Tag: POTS

I’ve Got a Problem with “No Problem”

Today I was on the phone with a customer service person from Vanguard and, sorry to say, didn’t have a great time of it. Being a customer service rep is a very difficult job. In the late 90s when I worked for E*TRADE (do they still all-cap it? That was […]

Big Machines

Twenty years ago, at the dawning of the commercialization of the Internet, someone described the POTS (the Plain Ol’ Telephone System) as the biggest machine ever made. It spanned the globe. It reached into virtually every home and business in the developed world. And it was all one — it was all […]