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Category: Financial Writing

I’ve Got a Problem with “No Problem”

Today I was on the phone with a customer service person from Vanguard and, sorry to say, didn’t have a great time of it. Being a customer service rep is a very difficult job. In the late 90s when I worked for E*TRADE (do they still all-cap it? That was […]

Financial Writing Does Not Have to Be Boring

A young person the other day mentioned to me in passing, as she almost-imperceptibly stuck a needle deep into the middle of my vein and began pulling a few vials of blood out of moi, all while simultaneously seeing a book peeping out from my brief case, that she liked […]